Frequently asked questions


In our FAQ we hope to answer all your questions regarding Pig & Hen.

Service

Do you ship world wide?

We ship worldwide with DHL Express. You will receive a track&trace number for your shipment.

How can I contact you?

You can contact us on +31 20 895 0932, or through email on service@pighen.com. We should be able to email you back within 24 hours. Feel free to ask us anything!

How do I measure my wrist size?

Use a tape measure to check your wrist size and select the right size. The sizes below are the circumference of your wrist.

5.9″: Extra Small
6.3″: Small
6.7″: Small / Medium
7.1″: Medium (avg. size)
7.5″: Medium / Large
7.9″: Large
8.3″: Extra Large


If you don’t have a tape measure, you can download our wrist sizer here.

How long does it take and how much does it cost?

This depends on which country you are ordering from. For most countries within the EU we won’t charge anything. You can expect your delivery to arrive within 3 to 5 days. If you want to receive your order within 1 or 2 days, you can pay a fee for Express Delivery. For deliveries outside the EU we need to charge a fee for Express Delivery. This is because DHL Express will also charge us much more for deliveries outside of the EU. Deliveries can be expected within 2 to 5 days. For the most accurate indication of delivery costs and transit time, please go to our check-out and fill in your address. The delivery costs and transit time will automatically appear.

How long does my warranty last?

Pig & Hen bracelets are made with the outmost of care. All the bracelets are handmade and handled with great attention by our production team to be able to give you the best possible quality. Therefore we provide a 24 month guarantee from the date of purchase. If for some reason there is a defect in your Pig & Hen within this period of time, we will exchange it with a new one. Please send an email with your question and order number to service@pighen.com. Our customer service team will get back to you within 24 hours to solve your problem.

Which payments do you accept?

We accept payments through Direct Banktransfer, PayPal, Creditcard (Mastercard, VISA, AMEX), Bankcontact/Mistercash, KBC/CBC Payment Button, Belfius Direct Net, SOFORT banking and iDeal.

I own a Pig & Hen bracelet - now what?

Euhm... I lost the pin of my shackle

The only way to be parted of your shackle pin is not being strong enough to tighten it.. Or maybe it was a drunken night? We’ll do the right thing and send you a new one, just order it here.

How do I maintain the bracelet?

Our products are made from the strongest material and therefor have great durability. To keep you Pig & Hen looking at it’s best you don’t have to do anything special. Sun, sea water, daily showers, your bracelet doesn’t mind. Just wear it and don’t take it off. If it does get a little smelly you can wash it in the wash machine in 30 degrees. Make sure you take off the shackle as it can get a little noisy in there...

Returns and exchanges

The bracelet does not fit me, what do I do?

If for some reason your Pig & Hen doesn’t fit, not to worry. Fill in the return form and we will exchange it for the right size. Please send your bracelet back to: Service Pig & Hen, Asterweg 75, 1031 HM Amsterdam. The Netherlands. Add a note with your wishes for the exchange so we know what to do. Measure your wrist tightly with a tape measure and give us your exact wrist size in cm, so we can make sure you receive a perfect fit. Please keep the box and send your bracelet to us in an envelope.We recommend sending it with track & trace. Don’t forget to add your address to the note otherwise we’ll have a hard time sending it back to you!

Can I return an item to Pig & Hen?

You can return an item to Pig & Hen, no questions asked. We will refund your money within 10 days. Please send back the complete package to: Pig & Hen Service, Asterweg 75, 1031 HM Amsterdam. Add a note with your details and bank information so we can refund the complete amount. We recommend sending it with track & trace. Please note: Only items that haven’t been worn can be exchanged. Shipment costs for returns are not refunded. If you bought your Pig & Hen at one of our retailers, please first go back to the store and try to solve it with them.

Copyright 2013-present Pig & Hen. All rights reserved.